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© 2018 Aura9 Design

SHIPPING POLICY

Shipping is FREE for all UK standard deliveries. 

International shipping is £10.95 on orders up to a value of £10.00, or £28.95 for orders over £10.00.

 

Expected UK standard delivery times for our products are shown below, but if you need something in a hurry do ask us and we'll do our best to help!

Fabric orders: 10-14 working days

Soft furnishings orders: 14-24 working days

Limited editions orders: 5-7 working days

Wall art orders: 10-14 working days

 Please note that orders of over 20 meters of fabric or a large quantity of soft furnishings may take longer to process, please ask before ordering if something is required by a certain date.

RETURNS POLICY

We hope you'll love your order but if there's any problem with it we're here to help!

If you need to return an item let us know within 14 days of delivery, you'll then have another 14 days to return the item for a full refund providing it's received back to us in it's original condition.

Fabric, soft furnishings and wall art are all custom made to order so we are unable to refund these unless the item is faulty, however we may be able to offer a partial refund for certain items so please contact us. (Any refund offered for custom made items will be at the sole discretion of Aura9 Design and will be dependent on what the item is)

In the unlikely event of your order being faulty or arriving damaged we will gladly replace or give a full refund after the item has been returned to us.

Buyers are responsible for the cost of returned items and this will not be included in the refund.

WHOLESALE ENQUIRIES

We welcome wholesale enquiries, discounts are available on fabric orders of over 20 meters (in the same type/design) - contact us at elaine@aura9design.com for more info.

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